Raccoon AI Service

The AI Customer Service Agent for Complex Support Scenarios

Launch in 3 simple steps—no coding required!

Getting started with Raccoon AI takes just three steps: upload your existing data, set your tone and human-handoff rules, and connect your channels. In as little as a few minutes, your first AI agent goes live.

Upload Data, Build Your Knowledge Base

Upload documents and URLs directly; AI organizes and structures them automatically, saving up to 3 days of manual work.

Set Up Scenario Scripts for Your Brand

Choose your brand's signature tone and define when to hand off to a human agent for a smoother customer experience.

Catch Every Message and Opportunity, 24/7

Connect LINE, FB, IG, and your website, and your AI agent starts catching every message around the clock.

Is Your Team Stuck Here Too?

Peak-season surges, complex workflows, scattered DMs—Raccoon AI has a solution for each of the three most common service challenges.

Peak season drives heavy traffic to your website and DMs. When common questions about product differences, shipping, and promotions aren't answered instantly, customers go elsewhere.

Raccoon AI Solution: The AI agent replies to product, shipping, and promotion questions 24/7 and recommends products directly within the conversation—turning a late-night inquiry into tomorrow's order.

retail e-commerce・fashion & beauty・health supplements・3C accessories

Booking rules and service offerings are complicated, information is scattered, and replies rely on staff experience—leading to inconsistent response quality.

Raccoon AI Solution: Build booking rules and service knowledge into a knowledge base and conversation scripts, so the AI responds to every customer with consistent quality. High-value conversations or those requiring human judgment are automatically handed off to a live agent.

home services・education & courses・aesthetic clinics・multi-location

It's not that customers aren't reaching out—it's that every conversation is scattered across different people's DMs, with no repeatable process.

Raccoon AI Solution: Centralize omnichannel conversations, with AI automatically tagging and generating conversation summaries—turning scattered DMs into trackable, repeatable service workflows and customer data.

real estate・auto sales・finance & insurance・renovation & design

Key Results to Date

Real service data from 400+ brand clients across five key markets: Taiwan, Japan, Singapore, Thailand, and Korea.

36 million+

Total messages handled for clients

$270 million

Customer service costs saved for clients (in TWD)

53 %

Off-hours messages handled by AI

100 billion+

Cumulative AI conversation tokens processed

犀牛盾 — Ken-Liang Ku, Project ManagerRHINOSHIELD

AI never sleeps, ensuring our customers get instant help around the clock. This approach defines a smart partnership: AI tackles the first 60% of standard queries, empowering our team to focus on what matters most—resolving complex issues and delivering personalized service through cross-departmental teamwork.

Brian, General ManagerVERVE

Build, Sell, and Monitor— Your All-in-One AI Customer Service Agent

Build — Create a 24/7 Always-On AI Agent

Upload documents or URLs, and AI instantly understands your FAQ and product knowledge
Drag-and-drop conversation flow design, with precise triggering by keyword, intent, and customer tags
Replies generated from your brand-exclusive knowledge base, with safety settings that prevent fabricated answers
Complaints and high-value conversations are automatically handed off to a human agent in real time, based on your conditions

Building an agent no longer requires a project—Text to Agent lets you build your AI agent by chatting. Paste in your website URL and go live in as little as a few minutes. High-value conversations, complaints, or those needing human judgment are handed off to a live agent seamlessly.

Customer Cases

RHINOSHIELD Making AI the Second Brain of Customer Support

Since the debut of OpenAI’s ChatGPT at the end of 2022, an AI revolution has officially swept the globe. Major enterprises have begun to reflect: Exactly what substantial changes can AI bring to brand operations? RHINOSHIELD, a Taiwanese mobile accessory brand focused on material science, took the lead during this wave of innovation. Aiming to solve customer service challenges arising from peak/off-peak seasons and cross-regional operations, they partnered with Raccoon AI to integrate...

Digital Revolution: How 《新飛流遊學》 Redefines Study Abroad with Smart Consulting

In a market shaped by both declining birth rates and globalization, the study abroad industry is no longer competing on student recruitment alone. It is also competing on service speed, response quality, and lead conversion efficiency. For Hsinfei Study Abroad, whose business spans study travel consulting for destinations including the Philippines, Ireland, and Australia, as well as Yes Online English classes, service scenarios now cut across countries, programs, and time zones. Customer...

Want to Adopt AI Transformation but Don’t Know Where to Start?

Raccoon AI has expanded to five key markets — Taiwan, Japan, Singapore, Thailand, and Korea — serving over 400 brand clients through a team of expert consultants. Leave your details, and let us help you become the next Conversational AI Solutions success story.