Privacy Policy

I. Scope

This Policy applies to all personal data collected or processed by Raccoon AI for the purpose of providing the Service, including:

Information you provide to the Company when using the Service;

Information about you provided to the Company by third parties;

Information collected by the Company when you use the Service;

Data obtained through third-party platforms or APIs with your authorization and necessary for providing the Service; and

Google user data obtained through Google APIs (including the Gmail API) with your authorization.

Details regarding the access, use, retention, sharing, and deletion of Google user data are set forth in Section XIV of this Policy. If Section XIV is inconsistent with any other provision of this Policy regarding the processing of Google user data, Section XIV shall prevail.

In most customer use cases, Raccoon AI provides the Service in accordance with the customer’s instructions and processes customer data or end-user data only to the extent necessary to provide the Service. The customer is responsible for determining the purposes of data collection, methods of use, and related settings.

Raccoon AI may process relevant data to the extent necessary to provide the Service based on the customer’s written or electronic instructions, including service interface settings, API instructions, or other electronic methods.

Unless required by law, otherwise provided in this Policy, or otherwise agreed by the parties, Raccoon AI will not sell customer service data or use such data for purposes unrelated to providing the Service.

Data provided by customers to the Service and related rights remain subject to the relevant agreements between the customer and Raccoon AI.

II. Purposes of Personal Data Collection

Raccoon AI collects, processes, and uses personal data for purposes including, but not limited to:

(1) Providing, operating, managing, and improving the Service;

(2) Creating and managing user accounts, conducting identity verification, and managing account security;

(3) Providing customer support, service notifications, troubleshooting, and technical maintenance;

(4) Providing AI automated responses, conversation and message management, data analytics, and related service features;

(5) Analyzing service usage, conducting statistical research, and optimizing product features;

(6) Conducting marketing, event notifications, business communications, and customer relationship management; where required by applicable law, we will obtain the necessary consent;

(7) Maintaining information security and preventing abuse, fraud, unauthorized access, or other activities that may compromise service security; and

(8) Performing contractual obligations, complying with legal requirements, handling disputes, and protecting the lawful rights and interests of Raccoon AI, customers, or third parties.

Where Raccoon AI processes data based on customer instructions, Raccoon AI processes the relevant data only to the extent necessary to provide the Service and perform the applicable contract.

The purposes for using Google user data obtained through Google APIs are governed separately by Section XIV.

Under the Personal Data Protection Act of the Republic of China and the specific purpose classifications announced by the Ministry of Justice, the foregoing purposes may include: 040 Marketing; 063 Collection, processing, and use of personal data by non-government agencies under legal obligations; 069 Matters related to contracts, quasi-contracts, or other legal relationships; 090 Consumer and customer management and services; 098 Business and technical information; 135 Information services; 136 Information and database management; 152 Advertising or commercial behavior management; 157 Investigation, statistics, and research analysis; 181 Other business operations consistent with registered business items or the organization’s articles of incorporation.

III. Categories of Personal Data Collected

1. Categories of Data Collected

When you use the Service, we may collect or process the following categories of data:

(1) Identity and contact information: such as name, company name, job title, email address, phone number, or other contact methods.

(2) Personal descriptive information: such as personal descriptive information voluntarily provided by users.

(3) Account and security authentication information: such as account data, login credentials, or other information related to account security and identity verification.

(4) AI and service interaction data: such as conversation content entered by users, queries and instructions, AI-generated responses, interaction records, feedback, and related communication metadata.

(5) Other data provided by users: such as contact form content, customer service interaction information, event registration data, survey content, attachments, or other information voluntarily provided by users.

(6) Third-party platform and integrated service data: If the Service is integrated with email, messaging, social platforms, or other third-party services, Raccoon AI may process related account information, messages or communication content, settings, service interaction records, and related data based on customer authorization and as necessary to provide the Service.

When connecting a Gmail account, the Google user data accessed by Raccoon AI is described in Section XIV.

Under the personal data categories of the Personal Data Protection Act of the Republic of China, the above data may include: C001 Data identifying an individual; C011 Personal description; C073 Security details; C132 Unclassified data; and other categories of personal data that may apply under law.

2. Data Collected Automatically

We may collect records of your activities when using the Service, as well as device-related data used to access the Service, including IP address, browser type, operating system, device information, access time, browsing records, and operation records.

The above data may be used to provide and maintain the Service, support information security, troubleshoot issues, conduct statistical analysis, and improve service quality.

3. Advertising, Marketing, and Third-Party Platform Data

The Company may obtain statistical and technical data related to ad delivery, marketing analytics, or service promotion through third-party platforms or API services, including advertising campaign performance metrics, campaign settings, creative asset information, and other data related to ad delivery, service analytics, or platform integration.

Unless otherwise stated, the above data primarily consists of aggregated statistics, service operation information, or platform technical information.

Google user data obtained through Google Workspace APIs is not used for the advertising or marketing purposes described in this item. Its use is governed by Section XIV.

4. Data You Provide to Raccoon AI

This includes data entered in contact forms, such as name, email address, and company name; information provided during interactions with the Company’s customer service; data provided when participating in online events or surveys hosted by the Company; and other information you voluntarily provide.

5. AI Service Interaction Data

To provide AI services, Raccoon AI may process data related to AI interactions, including conversation content entered by users, queries and instructions, responses or suggestions generated by AI, conversation records and interaction logs, and related communication metadata.

The above data is processed only to the extent necessary to provide the Service, maintain system security, improve features, and perform contractual purposes.

AI processing of Google user data is governed separately by Section XIV.

IV. Period, Region, Recipients, and Methods of Data Use

1. Period of Use

Raccoon AI will retain your personal data for the period necessary to provide the Service and perform the relevant contractual purposes.

Unless otherwise required by law or a longer retention period is necessary for legitimate business needs, such as dispute resolution, tax, information security, or compliance requirements, relevant personal data will be deleted, anonymized, de-identified, or otherwise appropriately handled based on the nature of the data and processing environment after service termination, the purpose of collection no longer exists, or retention is no longer necessary.

For general service data stored in cloud environments directly controlled by Raccoon AI, deletion or de-identification will generally be completed within thirty (30) days after service termination. For data involving third-party platforms or integrated services, deletion procedures and timelines may be affected by the relevant platforms, technical architecture, or terms of service.

The retention and deletion of Google user data obtained through Google APIs are governed by Section XIV.

2. Region of Use

Raccoon AI may process or store data in Taiwan and in other countries or regions as necessary to provide the Service.

The Service may process relevant data through cloud service providers, AI service providers, data processing service providers, or other technology service providers located in different countries or regions.

Where cross-border transfers of personal data are involved, Raccoon AI will implement reasonable and appropriate safeguards in accordance with applicable laws and data protection requirements.

3. Parties Using the Data

Unless otherwise provided by law, this Policy, or the relevant agreements, Raccoon AI will use your personal data only to the extent necessary to provide the Service and for the collection purposes described above.

Raccoon AI will not arbitrarily sell your personal data to any third party or use it for purposes unrelated to the provision of the Service.

4. Methods of Use

Your personal data may be used within the scope of the collection purposes described above to provide and maintain the Service, deliver customer support, ensure information security, conduct statistical analysis, improve the Service, carry out legally permitted business communications, and comply with legal requirements or requests from government authorities.

For purposes necessary to provide the Service, support implementation, provide technical support, troubleshoot issues, maintain systems, respond to security incidents, or otherwise perform the Service, authorized Raccoon AI personnel may access, to the extent necessary, data that customers create, upload, or process within the Service.

Raccoon AI will follow appropriate access control principles, limit access to what is necessary to provide the Service, and implement reasonable security measures.

Access by personnel to Google user data obtained through Google API is handled in accordance with Article 14.

5. AI Data Use and Model Training Restrictions

Raccoon AI uses AI technologies to process data solely for automated responses, data analysis, system functionality improvements, and purposes necessary to perform the Service.

Unless the customer has provided prior written consent, Raccoon AI will not use the customer’s personal data, service data, or content provided through the Service to train general-purpose AI models, nor will Raccoon AI use such data to improve services provided to other customers.

Google user data obtained through Google Workspace API is not subject to the foregoing customer-consent exception; its use and model training restrictions are handled in accordance with Article 14.

V. Personal Data Security Maintenance

Raccoon AI will implement technical and organizational measures consistent with applicable laws and reasonable industry standards to protect personal data and reduce the risk of unauthorized access, use, disclosure, alteration, damage, loss, or other security incidents.

Such measures may include appropriate security mechanisms for data transmission and storage, identity authentication, access permission management, the principle of least privilege, security logs and monitoring, cloud infrastructure security, vendor security management, and appropriate segregation of customer data.

If an incident occurs that may affect the security of personal data, Raccoon AI will take reasonable response measures in accordance with applicable laws and the nature of the incident, and will notify affected customers or users where required by law or reasonably necessary.

VI. Special Categories / Sensitive Personal Data

In principle, the Service is not primarily intended to collect sensitive personal data.

Users and customers should avoid entering sensitive information unless necessary, such as health, medical, biometric, religious, political opinion, or other data subject to special protection under applicable law, and should implement appropriate data protection measures based on their actual use cases.

Unless required by law, otherwise agreed by the parties, or necessary to provide the Service, Raccoon AI will not proactively request sensitive personal data.

VII. Your Rights Regarding Personal Data and How to Exercise Them

1. Under applicable law, you may exercise rights with Raccoon AI regarding your personal data, including the right to inquire about or request access to your personal data, request a copy, request supplementation or correction, request cessation of collection, processing, or use, and request deletion.

2. To exercise these rights, please contact us by email at support@j-tcg.com. We will process your request within a reasonable period in accordance with applicable laws and the circumstances.

VIII. Use of Cookies

To provide and improve the Service, the Raccoon AI official website may place and use Cookies or similar technologies on your device.

If you do not wish to accept Cookies, you may restrict or reject Cookies through your browser settings; however, some website or service features may not function properly as a result.

IX. Impact of Not Providing Personal Data on Your Rights and Interests

You may freely choose whether to provide the relevant personal data and determine the completeness of the data you provide.

However, if you refuse to provide data necessary to deliver the Service, or if you do not provide accurate and complete data, Raccoon AI may be unable to provide all or part of the Service’s features.

As necessary to provide the Service, our company may engage trusted third-party cloud service providers, AI service providers, data processing service providers, or other technology vendors to assist in processing relevant data.

Raccoon AI will require such vendors to process data only to the extent necessary to provide the relevant services and to implement appropriate data protection and security measures.

X. Information Sharing and Disclosure

1. Unless otherwise provided in this Policy, the relevant agreements, or applicable laws, Raccoon AI will not arbitrarily provide your personal data to third parties.

2. To provide, maintain, protect, and improve the Service, Raccoon AI may engage trusted third-party service providers to assist in delivering relevant services, including cloud infrastructure, AI models and natural language processing, data storage, messaging and communications integrations, system monitoring, information security, analytics, and other technology services.

These service providers may process relevant data to the extent necessary to provide the relevant services, and Raccoon AI will require them to implement appropriate data protection, security, and confidentiality measures based on the nature of the services and applicable legal requirements.

3. To the extent permitted by applicable law, Raccoon AI may view, use, or disclose relevant personal data under the following circumstances:

With your consent or at your direction;

To comply with applicable laws or lawful requests from courts, judicial authorities, or government authorities;

To investigate or prevent fraud, abuse, security incidents, or other unlawful activities;

To protect the legitimate rights and interests of Raccoon AI, customers, users, or third parties; or

As reasonably necessary to maintain the security and normal operation of the Service.

4. If Raccoon AI undergoes corporate restructuring, merger, acquisition, investment, reorganization, asset transfer, or any other similar transaction, relevant data may be transferred or disclosed to relevant parties to the extent necessary for such transaction, and will be handled in accordance with applicable laws and reasonable data protection measures.

5. The sharing, transfer, and disclosure of Google user data obtained through Google API are handled separately in accordance with Article 14.

XI. External Links

The Service may contain links to third-party websites, platforms, or applications.

Raccoon AI is not responsible for the data processing practices of third-party websites, platforms, or applications, and this Policy does not apply to such third-party services.

Before you visit or provide personal information to a third party, we recommend that you review the relevant third party’s privacy policy.

XII. Changes to the Privacy Policy

Raccoon AI may revise this Policy from time to time due to changes in laws, technology, service content, business models, or data processing methods.

Material changes will be announced on the Service website, or users will be notified by other appropriate means in accordance with applicable law and the circumstances.

If applicable law or the policies of relevant third-party platforms require us to obtain your consent or authorization again for specific data uses, we will do so in accordance with those requirements.

XIII. Contact Information

If you have any questions about this Privacy Policy, our personal data processing practices, or the exercise of related rights, please contact:

Company name: 詹姆斯科技顧問股份有限公司 (Raccoon AI)

Service brand: Raccoon AI

Contact email: support@j-tcg.com

Website: https://raccoonai.co

Business ID: 83523216

Address: 14F, No. 128, Section 3, Minsheng East Road, Songshan District, Taipei City

14. Google User Data (Gmail Integration)

This section applies specifically when you connect your Gmail account to Raccoon AI through Google services, and explains how we access, use, store, share, and delete Google user data obtained through Google APIs. Data processing for other email services is governed by the other applicable provisions of this Policy.

If this section conflicts with any other provision of this Policy regarding the processing of Google user data, this section shall prevail.

1. Google User Data We Access

When you choose to connect your Gmail account to Raccoon AI, we may, depending on the features you enable and the permissions you authorize, access Google user data through Google APIs that is necessary to provide the relevant features, including:

Gmail messages and related message content and information;

permissions necessary to send emails; and

basic account information necessary to identify and manage the connected account.

We will only request and use Google API permissions that are reasonably necessary to provide the features you enable.

2. Use of Google User Data

We use Google user data only to the extent necessary to provide, maintain, and improve the user-facing Raccoon AI features you enable.

These features may include:

receiving, displaying, organizing, and managing emails or related conversations in Raccoon AI;

using AI to assist with analyzing, summarizing, categorizing, or processing conversations;

generating or assisting with generating email replies;

sending emails based on user instructions or enabled features;

maintaining the security, reliability, and proper operation of the relevant features; and

providing support and issue resolution directly related to the features above.

Google user data will not be used for purposes unrelated to the Raccoon AI features you enable.

3. Restrictions on Use of Google User Data

We do not:

sell Google user data;

provide Google user data to data brokers or information resellers;

use Google user data for targeted, personalized, remarketing, interest-based, or other advertising purposes;

use Google user data for credit evaluation or lending purposes;

use Google user data to create databases unrelated to providing the Services; or

use data obtained through Google Workspace APIs to develop, improve, or train generalized or non-personalized AI or machine learning models.

Third-party service providers that help us process Google user data are also prohibited from using such data for their own advertising, data sales, or to develop, improve, or train generalized or non-personalized AI or machine learning models.

4. Sharing of Google User Data and Third-Party Processing

To provide, maintain, and protect the Raccoon AI features you enable, we may provide Google user data, to the extent necessary, to third-party service providers that process data on our behalf, including:

AI and machine learning service providers;

cloud infrastructure and data storage service providers;

system monitoring, information security, and technical service providers; and

other data processing service providers necessary to provide the features you enable.

These service providers may process Google user data only to the extent necessary to provide the relevant services on behalf of Raccoon AI, and must be bound by appropriate data protection, security, and confidentiality obligations.

Except as necessary to provide the features you enable, comply with applicable laws or valid government requests, maintain security or prevent abuse, or as otherwise permitted by the Google API Services User Data Policy, we will not provide or transfer Google user data to other third parties.

5. Personnel Access to Google User Data

As a general rule, Raccoon AI personnel do not manually read Google user data.

Only where permitted by the Google API Services User Data Policy and applicable laws may properly authorized personnel access relevant data to the extent necessary, such as:

when expressly consented to by the user and necessary to provide specific support or process specific data;

for security purposes, including investigating abuse, fraud, or cybersecurity incidents;

to comply with applicable laws or valid government requests; or

where the data has been appropriately aggregated and anonymized, and is used only for internal operations as permitted by law and Google policies.

Raccoon AI will implement appropriate access control and security measures to limit manual access to Google user data.

6. Retention and Deletion of Google User Data

Google user data is retained only for as long as necessary to provide the features you enable, perform the relevant services, maintain security, or comply with applicable laws.

When you disconnect Gmail from Raccoon AI, stop using the relevant Google integration features, terminate the relevant services, or submit a lawful deletion request, we will stop accessing Google user data that is no longer necessary and, based on the nature of the data, service status, technical architecture, and applicable laws, delete or de-identify Google user data that no longer needs to be retained within a reasonable period.

If certain data must reasonably be retained due to ongoing services, security, backups, dispute resolution, or legal obligations, we may continue to retain the relevant data for the necessary period and will process it in accordance with applicable policies and procedures once the retention purpose no longer applies.

When the relevant Google OAuth token is no longer necessary to provide the features you enable, we will stop using, revoke, or delete the relevant authorization information in accordance with applicable Google policies and security procedures.

7. Security of Google User Data

We implement reasonable and appropriate technical and organizational measures to protect Google user data and reduce the risk of unauthorized access, use, disclosure, alteration, loss, or other security incidents.

These measures include appropriate transmission and storage security mechanisms, authentication, access control, the principle of least privilege, system monitoring, and appropriate security management of relevant service providers.

8. Google Limited Use Statement

Raccoon AI's use and transfer of information obtained from Google APIs will comply with the Google API Services User Data Policy, including the Limited Use requirements.

English Limited Use Statement:

Raccoon AI's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

9. Contact for Google User Data Matters

If you have any questions about the access, use, retention, sharing, or deletion of Google user data, or would like to submit a relevant data rights or deletion request, please contact:

support@j-tcg.com