Talk Smart,
Work Better
Turn Every Conversation Into Opportunity
Empowering businesses and brands to optimize operations customer engagement through messaging and conversations.
Our Goal
Raccoon AI is dedicated to delivering the most practical and effective Agentic AI (AaaS) enterprise solutions. Through intelligent conversation tools, we help businesses automate 80% of repetitive inquiries and streamline workflows, enabling your resources to focus on high-value complex tasks for a leap in quality.
Founded in 2020, Raccoon AI has served over 400 enterprises, continuously driving innovation, efficiency, and enhanced customer experiences across industries with our exceptional AI Agent technology.
2020
Year Founded
400+
Enterprise Clients
80%
Issue Automation
24/7
Service
Media Coverage
AI Customer Service Recommendations: FAQs
Q: What should I look for in an AI customer service system?
Focus on four areas: language understanding, system integrations, flexible human handoff, and performance analytics. Raccoon AI integrates with platforms such as Zendesk and Salesforce without replacing existing systems.
Q: Should I build in-house or use a vendor?
In-house development requires more engineering and maintenance resources. Raccoon AI can typically be deployed in around 14 days, with support for knowledge base setup and workflow optimization.
Q: How can AI support international customer service?
Raccoon AI provides 24/7 multilingual support across 10+ languages, helping brands maintain consistent service across markets.
Q: What is suitable for SMEs with limited budgets?
Start by automating repetitive inquiries, then scale gradually. Raccoon AI offers Growth, Pro, and Enterprise plans, and can automate around 80% of repetitive questions.
Build the Future of AI With Us
Since 2018, Raccoon AI has helped over a hundred enterprise clients deploy high-performance intelligent conversation solutions through our products and expert consulting team.
Why Choose Us?
- Cutting-Edge Agentic AI Technology
- Omnichannel Smart Conversation
- Enterprise-Grade Security & Reliability
- Professional Consulting Support
Our Members
JAMES Chou｜Founder & CEO
Founder & CEO of Raccoon AI, James Chou is a serial entrepreneur with over a decade of experience in the internet and SaaS industries. An alumnus of AppWorks Accelerator Batch 13, he is among the few founders with end-to-end expertise across product, growth, and enterprise sales.
While in university, James founded Colorgy, a student timetable platform that grew to nearly 2 million registered users. He later joined French startup Zenly, which was subsequently acquired by Snap, where he led growth for the Taiwan and South Korea markets, scaling monthly active users from 50,000 to 1.2 million within one year. After Zenly was integrated into Snap, James continued to lead Asian market expansion for Snapchat across Taiwan, South Korea, Japan, and China.
James also participated in LINE’s post-acquisition integration of Choco TV, gaining hands-on experience in cross-functional integration, data synchronization, and SaaS localization. In 2018, he founded James Technology Consulting Group, becoming an official strategic Zendesk partner in Taiwan. In 2023, he launched Raccoon AI, a proprietary AI Agent solution developed in-house.
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Founder & CEO of James Technology Consulting Group（JTCG）
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AppWorks Accelerator AW#13 alumnus and founder of an AppWorks portfolio company
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Former Taiwan and South Korea Market Lead at Zenly（a Snap company）; scaled MAU from 50,000 to 1.2 million, and later expanded Snapchat across Taiwan, South Korea, Japan, and China
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Founder of Colorgy, a product that reached nearly 2 million registered users
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Participated in LINE’s post-acquisition integration of Choco TV, leading cross-functional data synchronization and process redesign
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STANLEY Chen｜COO
Raccoon AI’s operating leadership, overseeing the company’s business development, marketing, and scalable operations. He has held senior executive roles at leading Asian startups including Lalamove, inline, SHOPLINE, and ShopBack, including regional GM-level positions. His industry experience spans logistics, restaurant technology, e-commerce SaaS, and consumer rewards, giving him first-hand expertise in leading teams to break through highly competitive, fast-growing markets.
Stanley officially joined Raccoon AI around its 2025 Pre-A fundraising stage. He has since led the post-funding expansion of the business and marketing teams, driven market expansion across Asia, and scaled the company’s consulting service delivery. His role strengthens Raccoon AI’s operational capabilities in enterprise customer implementation and localized service delivery.
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COO of Raccoon AI
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Former senior executive at Lalamove, inline, SHOPLINE, and ShopBack, including regional GM-level roles
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Leads Raccoon AI’s post-funding business and marketing team expansion, as well as Asia market expansion
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Expertise in B2B SaaS scalable operations, consulting service delivery, and enterprise customer implementation process design
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