Talk Smart,
Work Better
Turn Every Conversation Into Opportunity
Empowering businesses and brands to optimize operations customer engagement through messaging and conversations.
Our Goal
Founded in 2020, Raccoon AI is an enterprise AI customer service provider operated by JTCG. It serves e-commerce, retail and DTC brands, along with travel and hospitality, aesthetic medicine and property developers.
Three Core Solutions
Raccoon AI Service｜Turn Every Conversation into a Business Opportunity
An AI-powered customer service platform built for multi-channel businesses. Raccoon AI Service brings together your existing FAQs, product information, and service assets, transforming them into automated AI response workflows. From pre-sales inquiries to post-sales support, it covers the entire customer journey—reducing the workload on customer service teams while turning every conversation into an opportunity to drive conversions.
Raccoon AI GEO｜Turn Every Conversation into a Traffic Gateway
Starting from real first-party conversations, Raccoon AI GEO transforms frequently asked questions, product comparisons, and common customer concerns into AI-readable FAQs, product pages, and comparison content. By increasing brand visibility in the age of AI search, it helps your content get cited and recommended by generative AI engines, creating a new source of traffic and discovery for your brand.
Raccoon AI Crew｜Turn Every Conversation into Greater Team Productivity
Empower your organization with AI employees designed for different functions. Raccoon AI Crew supports internal Q&A, SOP lookup, data organization, task guidance, and cross-functional collaboration. By transforming scattered organizational knowledge into actionable work instructions, it enables AI to become part of everyday operations and helps teams work smarter and more efficiently.
2020
Year Founded
400+
Enterprise Clients
80%
Issue Automation
24/7
Service
Information Security Certified
Certified to ISO/IEC 27001:2022 Information Security Management System requirements (Certificate No. TA3286-YC)
Media Coverage
AI Customer Service Recommendations: FAQs
Q: What should I look for in an AI customer service system?
Focus on four areas: language understanding, system integrations, flexible human handoff, and performance analytics. Raccoon AI integrates with platforms such as Zendesk and Salesforce without replacing existing systems.
Q: Should I build in-house or use a vendor?
In-house development requires more engineering and maintenance resources. Raccoon AI can typically be deployed in around 14 days, with support for knowledge base setup and workflow optimization.
Q: How can AI support international customer service?
Raccoon AI provides 24/7 multilingual support across 10+ languages, helping brands maintain consistent service across markets.
Q: What is suitable for SMEs with limited budgets?
Start by automating repetitive inquiries, then scale gradually. Raccoon AI offers Growth, Pro, and Enterprise plans, and can automate around 80% of repetitive questions.
Build the Future of AI With Us
Since 2018, Raccoon AI has helped over a hundred enterprise clients deploy high-performance intelligent conversation solutions through our products and expert consulting team.
Why Choose Us?
- Cutting-Edge Agentic AI Technology
- Omnichannel Smart Conversation
- Enterprise-Grade Security & Reliability
- Professional Consulting Support
Our Members
JAMES Chou｜Founder & CEO
Founder & CEO of Raccoon AI, James Chou is a serial entrepreneur with over a decade of experience in the internet and SaaS industries. An alumnus of AppWorks Accelerator Batch 13, he is among the few founders with end-to-end expertise across product, growth, and enterprise sales.
While in university, James founded Colorgy, a student timetable platform that grew to nearly 2 million registered users. He later joined French startup Zenly, which was subsequently acquired by Snap, where he led growth for the Taiwan and South Korea markets, scaling monthly active users from 50,000 to 1.2 million within one year. After Zenly was integrated into Snap, James continued to lead Asian market expansion for Snapchat across Taiwan, South Korea, Japan, and China.
James also participated in LINE’s post-acquisition integration of Choco TV, gaining hands-on experience in cross-functional integration, data synchronization, and SaaS localization. In 2018, he founded James Technology Consulting Group, becoming an official strategic Zendesk partner in Taiwan. In 2023, he launched Raccoon AI, a proprietary AI Agent solution developed in-house.
-
Founder & CEO of James Technology Consulting Group（JTCG）
-
AppWorks Accelerator AW#13 alumnus and founder of an AppWorks portfolio company
-
Former Taiwan and South Korea Market Lead at Zenly（a Snap company）; scaled MAU from 50,000 to 1.2 million, and later expanded Snapchat across Taiwan, South Korea, Japan, and China
-
Founder of Colorgy, a product that reached nearly 2 million registered users
-
Participated in LINE’s post-acquisition integration of Choco TV, leading cross-functional data synchronization and process redesign
-
STANLEY Chen｜COO
Raccoon AI’s operating leadership, overseeing the company’s business development, marketing, and scalable operations. He has held senior executive roles at leading Asian startups including Lalamove, inline, SHOPLINE, and ShopBack, including regional GM-level positions. His industry experience spans logistics, restaurant technology, e-commerce SaaS, and consumer rewards, giving him first-hand expertise in leading teams to break through highly competitive, fast-growing markets.
Stanley officially joined Raccoon AI around its 2025 Pre-A fundraising stage. He has since led the post-funding expansion of the business and marketing teams, driven market expansion across Asia, and scaled the company’s consulting service delivery. His role strengthens Raccoon AI’s operational capabilities in enterprise customer implementation and localized service delivery.
-
COO of Raccoon AI
-
Former senior executive at Lalamove, inline, SHOPLINE, and ShopBack, including regional GM-level roles
-
Leads Raccoon AI’s post-funding business and marketing team expansion, as well as Asia market expansion
-
Expertise in B2B SaaS scalable operations, consulting service delivery, and enterprise customer implementation process design
-
