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Our Goal
Raccoon AI is dedicated to delivering the most practical and effective Agentic AI (AaaS) enterprise solutions. Through intelligent conversation tools, we help businesses automate 80% of repetitive inquiries and streamline workflows, enabling your resources to focus on high-value complex tasks for a leap in quality.
Founded in 2018, Raccoon AI has served over 100 enterprises, continuously driving innovation, efficiency, and enhanced customer experiences across industries with our exceptional AI Agent technology.
Three Core Solutions
Raccoon AI Service | Turn Conversations into Opportunities
Automate pre-sales and after-sales support across channels, reducing workload while creating more conversion opportunities.
Raccoon AI GEO | Turn Conversations into Traffic
Transform customer conversations into AI-ready content that improves visibility and recommendations in AI search.
Raccoon AI Crew | Turn Conversations into Productivity
Build AI employees for internal Q&A, SOPs, data tasks, and collaboration to boost team efficiency.
About Us
Raccoon AI, part of James Tech Consulting Group (JTCG), was founded in Taipei in 2020 by serial entrepreneur James Chou. We are a Taiwan-based startup focused on Agentic AI and an official strategic partner of Zendesk in Taiwan.
Since launching our proprietary AI Customer Service Agent, we have served 400+ enterprise customers across e-commerce, SaaS, retail, and real estate. Raccoon AI integrates with existing systems such as Zendesk, Omnichat, and Crescendo Lab, enabling businesses to adopt AI without replacing their current CRM.
Today, we operate across Taiwan, Japan, Singapore, Thailand, and South Korea. In July 2025, Raccoon AI completed a million-dollar Pre-A funding round led by AppWorks to further expand product development and customer success capabilities.
2020
Est.
400+
Customers
80%
Automated Resolution Rate
24/7
Service
Build the Future of AI With Us
Since 2020, Raccoon AI has helped over a hundred enterprise clients deploy high-performance intelligent conversation solutions through our products and expert consulting team.
Why Choose Us?
Cutting-edge Agentic AI Technology
Omnichannel Intelligent Conversation Integration
Enterprise-grade Security and Stability
