In a market shaped by both declining birth rates and globalization, the study abroad industry is no longer competing on student recruitment alone. It is also competing on service speed, response quality, and lead conversion efficiency. For Hsinfei Study Abroad, whose business spans study travel consulting for destinations including the Philippines, Ireland, and Australia, as well as Yes Online English classes, service scenarios now cut across countries, programs, and time zon

In e-commerce, customer service is no longer just a back-office support function for replying to messages; it is now a critical driver of customer experience, brand trust, and operational efficiency. For Simmpo, a brand focused on eye-care and blue-light protection accessories for mobile devices, this challenge becomes especially pronounced during peak seasons. Around each new iPhone launch, the brand’s total inquiry volume can grow to three to five times its normal level. Wh

自 2022 年底 OpenAI 的 ChatGPT 問世以來，全球正式掀起一股 AI 革命，各大企業紛紛思考——「AI 究竟能為品牌營運帶來哪些實質改變？」台灣服飾品牌《Verve》便在這股浪潮中率先行動，以解決客服流程過度仰賴人工處理問題為出發點，攜手 Raccoon AI 將人工智慧技術導入日常營運，逐步落實內部知識結構化與對外客服體驗全方位轉型，節省客服團隊人力的同時，也實現更高效與穩定的服務品質。

Since the debut of OpenAI’s ChatGPT at the end of 2022, an AI revolution has officially swept the globe. Major enterprises have begun to reflect: Exactly what substantial changes can AI bring to brand operations? RHINOSHIELD, a Taiwanese mobile accessory brand focused on material science, took the lead during this wave of innovation. Aiming to solve customer service challenges arising from peak/off-peak seasons and cross-regional operations, they partnered with Raccoon AI to

AI智能客服是什麼？智能客服能透過AI辨識系統，自動提供顧客即時的回覆。本文將解析AI智能客服的系統形式，以及AI客服的5大優勢，比較智能客服與真人客服的差異，並推薦一款全球性的智能客服系統給你！