Raccoon AI Service
The AI Customer Service Agent for Complex Support Scenarios
Raccoon AI Service is an AI-powered customer service platform built for multi-channel industries. It consolidates your existing FAQ, product, and service assets into automated AI reply flows—covering both pre-sales and post-sales support—so every conversation becomes a business opportunity.
Launch in 3 simple steps—no coding required!
Getting started with Raccoon AI takes just three steps: upload your existing data, set your tone and human-handoff rules, and connect your channels. In as little as a few minutes, your first AI agent goes live.
Upload Data, Build Your Knowledge Base
Upload documents and URLs directly; AI organizes and structures them automatically, saving up to 3 days of manual work.
Set Up Scenario Scripts for Your Brand
Choose your brand's signature tone and define when to hand off to a human agent for a smoother customer experience.
Catch Every Message and Opportunity, 24/7
Connect LINE, FB, IG, and your website, and your AI agent starts catching every message around the clock.
Is Your Team Stuck Here Too?
Peak-season surges, complex workflows, scattered DMs—Raccoon AI has a solution for each of the three most common service challenges.
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Traffic Pours In, but Support Can't Keep Up
Peak season drives heavy traffic to your website and DMs. When common questions about product differences, shipping, and promotions aren't answered instantly, customers go elsewhere.
The AI agent replies to product, shipping, and promotion questions 24/7 and recommends products directly within the conversation—turning a late-night inquiry into tomorrow's order.
Complex Service Workflows, High Cost of Human Replies
Booking rules and service offerings are complicated, information is scattered, and replies rely on staff experience—leading to inconsistent response quality.
Build booking rules and service knowledge into a knowledge base and conversation scripts, so the AI responds to every customer with consistent quality. High-value conversations or those requiring human judgment are automatically handed off to a live agent.
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Plenty of Conversations, but No Operable SOP
It's not that customers aren't reaching out—it's that every conversation is scattered across different people's DMs, with no repeatable process.
Centralize omnichannel conversations, with AI automatically tagging and generating conversation summaries—turning scattered DMs into trackable, repeatable service workflows and customer data.
Key Results to Date
Real service data from 400+ brand clients across five key markets: Taiwan, Japan, Singapore, Thailand, and Korea.
36 million+
Total messages handled for clients
$270 million
Customer service costs saved for clients (in TWD)
53 %
Off-hours messages handled by AI
100 billion+
Cumulative AI conversation tokens processed
Build, Sell, and Monitor—
Your All-in-One AI Customer Service Agent
Build
Create a 24/7 Always-On AI Agent
Upload documents or URLs, and AI instantly understands your FAQ and product knowledge
Drag-and-drop conversation flow design, with precise triggering by keyword, intent, and customer tags
Replies generated from your brand-exclusive knowledge base, with safety settings that prevent fabricated answers
Complaints and high-value conversations are automatically handed off to a human agent in real time, based on your conditions
Building an agent no longer requires a project—Text to Agent lets you build your AI agent by chatting. Paste in your website URL and go live in as little as a few minutes. High-value conversations, complaints, or those needing human judgment are handed off to a live agent seamlessly.
Sell
Turn Conversations into a Driver of Traffic and Conversion
Manage FB, IG, LINE, WhatsApp, and website messages from a single dashboard
Integrate with e-commerce platforms like SHOPLINE, Shopify, and 91APP; AI answers stock and order questions and recommends products in real time
Automatically tag conversations and write back to your CRM, building customer data for segmented remarketing
Automatically generate GEO articles from frequent questions, so AI search engines cite your content
Did you know conversations can be part of your sales engine too? Raccoon AI recommends products within conversations and turns your customers' most-asked FAQs into GEO articles—so AI search engines like ChatGPT proactively cite your content. Your private-domain traffic interactions get upgraded into sales revenue.
Monitor
Continuously Improve Service Quality with Conversation Data
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AI Review dashboard: see ticket resolution rates and human-handoff ratios at a glance
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Over a dozen metrics—satisfaction, response speed, top questions—reveal what your customers are asking
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Self-Improving Engine—self-tests before launch, keeps improving after launch
Common customer needs, unresolved issues, and human-handoff scenarios are all organized into trackable data; the Self-Improving Engine then keeps learning from it—self-testing before launch and getting more accurate the more it's used. Service quality isn't a gut feeling—it's visible progress.
Want to Adopt AI Transformation but Don't Know Where to Start?
Raccoon AI has expanded to five key markets—Taiwan, Japan, Singapore, Thailand, and Korea—serving over 400 brand clients through a team of expert consultants. Leave your details, and let us help you become the next Conversational AI Solutions success story.
