[Repost] Employees Can Orchestrate AI Directly in LINE WORKS, Bringing AI Employees Into Everyday Enterprise Work

Photo from the "2026 Enterprise Collaboration Summit." Image provided by Raccoon AI.

Originally published in Economic Daily News on June 30, 2026.

In Taiwan, a large share of everyday workplace communication happens inside chat windows: assigning tasks through messages, confirming quotations through conversations, and tracking project progress in group chats. For most organizations, however, these conversations leave tasks scattered across chat histories. They depend heavily on human memory, while cross-system data consolidation still relies on manual copy-and-paste work. When companies try to solve these problems with AI, they often find that although the tools have been installed and accounts have been created, very few people actually use them. The issue is not that AI is not useful, but that it sits outside employees' everyday workflows.

The "2026 Enterprise Collaboration Summit," held on June 25 and co-hosted by LINE WORKS and Raccoon AI (JTCG), invited LINE WORKS CEO Takeshi Shimaoka to Taiwan to share practical application scenarios.

From Japan and Korea to Taiwan: How LINE WORKS Makes Enterprise Collaboration as Easy to Adopt as LINE

In Taiwan, personal instant messaging is widely used for work. Messages between employees and customers, vendors, and colleagues are scattered across personal accounts. But unclear identity ownership, files expiring along with chat histories, and broken handovers when employees leave have made data leakage and shadow IT risks some of the biggest pain points for managers.

LINE WORKS was created to address this gap. It inherits LINE's intuitive chat experience, allowing companies to separate work communication from personal messaging while regaining control over account management, data retention, and audit governance. At the same time, it integrates calendars, announcements, surveys, cloud storage, and external service connections to create an enterprise collaboration environment that is as easy to use as LINE, but purpose-built for work.

In Japan, LINE WORKS already serves more than 520,000 companies and has 5.5 million user IDs. It has ranked No. 1 in business communication platform market share for eight consecutive years. This collaboration platform, already widely adopted by companies in Japan and Korea, is now officially entering Taiwan. For enterprises, the key advantage is that employees do not need to relearn an unfamiliar tool, while companies can bring work communication, data retention, and account management back within a controllable environment.

Nearly 90% of Enterprise AI Rollouts Stall as Workflows Become the Bottleneck

Even when companies already have a governable collaboration entry point, the challenge of AI adoption is far from over. According to industry observations, nearly 90% of companies face a familiar dilemma after introducing AI: employees do not know how to use it, no one is using it, or employees end up becoming even busier. When AI tools sit inside standalone systems and wait for employees to open them proactively, most people try them a few times and then return to their familiar ways of working.

Raccoon AI is a third-party LINE WORKS solution developed specifically for the Taiwan market, and the first solution of its kind to be featured on the official LINE WORKS website. By bringing AI digital employees into companies' existing LINE WORKS work scenarios, Raccoon AI enables employees to orchestrate AI directly from a chat window. This brings AI employees into everyday enterprise operations instead of leaving them inside another AI tool that requires extra logins and additional learning.

"The bottleneck in enterprise AI adoption is not a lack of tools. It is that the tools have not entered the workflows employees truly use every day," Raccoon AI said at the summit, identifying the core issue. Instead of asking employees to learn yet another new system, companies should deploy AI digital employees inside the natural conversations of LINE WORKS, where they can understand needs, break down tasks, and drive execution.

Example conversation screen of Raccoon AI Crew on the LINE WORKS platform. Image provided by Raccoon AI.

LINE WORKS provides a collaboration entry point that enterprise employees are already familiar with, allowing companies to manage access permissions, preserve conversation records, and reduce friction when introducing new tools. Raccoon AI Crew can serve as a sales assistant, helping organize customer information, screen high-potential leads, and track contact status. It can also support marketing teams from brand understanding to visual design, rapidly producing ad materials and copy. In presales workflows, it can quickly build a demo AI Agent customer-service experience for client presentations and implementation scenario simulations. At the administrative level, it can generate quotations, invoices, presentations, and various documents through conversation, automating repetitive work.

A task process that originally required four people across departments, three to five days of work, and multiple systems can be completed by one person in a single afternoon by orchestrating execution through Raccoon AI Crew inside LINE WORKS conversations.

Digital Employees Also Need to Be Managed: From Vague Impressions to Auditable Operational Assets

Once companies begin deploying digital employees, the next questions for managers are: What has AI done? How well did it perform? How much did it cost?

The Raccoon AI Crew management dashboard was designed for this purpose. Through a real-time visual interface, managers can keep track of digital employees' performance, work output, task progress, and operating costs at any time, without waiting for daily reports or relying on vague impressions. Every AI employee output can be audited, tracked, and optimized, helping companies move AI adoption from "try it and see" to a quantifiable and manageable operational asset.

The collaboration between LINE WORKS and Raccoon AI points toward a broader industry shift: enterprise competitiveness will no longer depend only on the capabilities of a single AI tool, but on whether companies can connect communication, data, workflows, and AI Agents into a manageable work system. In this system, AI takes on repetitive tasks, cross-system data organization, progress tracking, and content generation, while humans retain judgment, strategy, customer relationships, and high-value communication.

True enterprise AI implementation means enabling everyone to orchestrate their own digital employees and spend more time on value-creating work, rather than replacing people. Raccoon AI also announced that its future Crew Marketplace will expand into fields and functions such as legal, finance, healthcare, manufacturing, retail, marketing, and e-commerce, allowing domain expertise across industries to enter enterprise workflows in the form of digital employees and building a more complete enterprise digital employee ecosystem.

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