Sales, Customer Service, Operations - All in One Management
Build your exclusive generative AI in 14 days!
Not sure which plan suits you?
Contact our dedicated consultant immediately to resolve all your questions!
Raccoon AI Growth
Ideal digital solution for
lightweight teams
AI Agent Count
AI Agent Brand Support
Single Brand
24/7 Smart Customer Service
AI Multi-language Settings
Conversation Style Settings
Generative Responses
Human Transfer Service
(Available for purchase) AI Smart Conversation Intent Scripts 10 sets
(Available for purchase) AI Real-time Conversation Monitoring
(Available for purchase) AI Auto Tagging
Sales Operations Management Module
Smart Product Recommendations
(CSV Upload Support)
CRM Member Channel Integration
Message Data Integration Center
Social Channel Integration
(Facebook Messenger, Instagram Direct Message, LINE@ Official Account, WhatsApp)
Web Widget Plugin Tools (SDK)
(Brand Website, Brand Website APP, Customizable Non-popup Interactive Messages)
Raccoon AI Pro
Suitable for medium to large enterprises, supporting multi-brand and multi-channel operations
AI Agent Count
AI Agent Brand Support
Support up to 5 additional brands for purchase
24/7 Smart Customer Service
AI Multi-language Settings
Conversation Style Settings
Generative Responses
Human Transfer Service
AI Smart Conversation Intent Scripts 10 sets
AI Real-time Conversation Monitoring
AI Auto Tagging
Sales Operations Management Module
Smart Product Recommendations
Order Status Inquiry
CRM Member Channel Integration
E-commerce Channel Integration
(SHOPLINE, 91 APP, Shopify, CYBERBIZ)
Message Data Integration Center
Social Channel Integration
(Facebook Messenger, Instagram Direct Message, LINE@ Official Account, WhatsApp)
Web Widget Plugin Tools (SDK)
(Brand Website, Brand Website APP, Customizable Non-popup Interactive Messages)
Raccoon AI Enterprise
Large enterprise process optimization and AI intelligent digital transformation
AI Agent Count
AI Agent Brand Support
Support up to 100 additional brands for purchase
24/7 Smart Customer Service
AI Multi-language Settings
Conversation Style Settings
Generative Responses
Human Transfer Service
AI Smart Conversation Intent Scripts 30 sets
AI Real-time Conversation Monitoring
AI Auto Tagging
Sales Operations Management Module
Smart Product Recommendations
Order Status Inquiry
CRM Member Channel Integration
E-commerce Channel Integration
(SHOPLINE, 91 APP, Shopify, CYBERBIZ)
Message Data Integration Center
Social Channel Integration
(Facebook Messenger, Instagram Direct Message, LINE@ Official Account, WhatsApp)
Web Widget Plugin Tools (SDK)
(Brand Website, Brand Website APP, Customizable Non-popup Interactive Messages)
Ready to deploy Raccoon AI's intelligent customer service?
After reviewing our three plans, you may still be evaluating which version best fits your customer service workflow, or unsure what scale to start with. Raccoon AI has helped over a hundred enterprises deploy AI customer service Agents, including brands such as RHINOSHIELD, VERVE, and FUNNOW, with proven experience across customer service, marketing, and sales scenarios.
Key features of Raccoon AI's intelligent customer service
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24/7 availability with human-like, nuanced conversations: Powered by deep semantic understanding, it comprehends colloquial questions and varied phrasing, delivering responses comparable to a human team member.
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Resolves 80% of high-frequency, repetitive inquiries: Handles 5,000 to 6,000 conversations per day, freeing your human agents to focus on cases that truly require judgment.
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Validated by OpenAI at 10-billion-token scale: The underlying model has been validated by OpenAI at scale, ensuring stable response quality under enterprise-level traffic.
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Seamless integration with e-commerce platforms and social channels: Connects to your website, e-commerce systems, and social channels, delivering a consistent response experience across every touchpoint.
Controllable "actions" and "triggers": Every conversation flow allows you to clearly define response methods and human handoff conditions — preventing the AI from going off-script and ensuring brand consistency.
Raccoon AI's Implementation Process & Consultant Service
Raccoon AI's philosophy is "no system swap, seamless upgrade." Implementation doesn't require replacing your existing customer service system — just three stages give your team an AI brain. Setup typically takes about two weeks (14 days), followed by testing and fine-tuning to get your brand live quickly.
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FAQ Knowledge Base Setup: Quickly build a customer service knowledge base by importing spreadsheets, documents, and other file formats, or by crawling your brand website — giving the AI the ability to answer foundational questions
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Brand Voice Configuration: Upload past conversation scripts from your social media or service team for the AI to learn from, and set emoji usage and persona tone to create an AI assistant that matches your brand
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Product Onboarding Training: After connecting your e-commerce platform, train the AI on sales-driven tasks like product recommendations, upsells, and order status inquiries — turning service conversations into business opportunities
The entire implementation is supported by a dedicated consultant team with years of experience operating and integrating customer service systems. They provide hands-on guidance tailored to your brand's service context and help clarify pain points, so your team can get up to speed quickly from day one.
Consultant Support & Omnichannel Integration
Raccoon AI provides a dedicated consultant to guide you through the entire process — from requirements mapping and knowledge base setup to channel integration — with a customized quote based on your brand's scale, making implementation faster and easier.
On the technical side, Raccoon AI supports full omnichannel integration: whether customers reach out through social channels (LINE, Facebook, Instagram) or your website and app, every message flows into the Message Data Integration Center for centralized management. This lets AI and human agents pick up conversations from the same interface, avoiding missed messages and duplicate replies caused by switching between windows, and keeping the service experience consistent across every channel.
For e-commerce brands, consultants help connect mainstream storefront platforms so the AI can handle product recommendations and order status inquiries directly within the conversation. During implementation, trigger conditions and human handoff timing are also configured to match your brand's actual context, ensuring response quality and brand consistency.
Consultant Support & Omnichannel Integration
Raccoon AI provides a dedicated consultant to guide you through the entire process — from requirements mapping and knowledge base setup to channel integration — with a customized quote based on your brand's scale, making implementation faster and easier.
On the technical side, Raccoon AI supports full omnichannel integration: whether customers reach out through social channels (LINE, Facebook, Instagram) or your website and app, every message flows into the Message Data Integration Center for centralized management. This lets AI and human agents pick up conversations from the same interface, avoiding missed messages and duplicate replies caused by switching between windows, and keeping the service experience consistent across every channel.
For e-commerce brands, consultants help connect mainstream storefront platforms so the AI can handle product recommendations and order status inquiries directly within the conversation. During implementation, trigger conditions and human handoff timing are also configured to match your brand's actual context, ensuring response quality and brand consistency.
Consultant Support & Omnichannel Integration
Raccoon AI provides a dedicated consultant to guide you through the entire process — from requirements mapping and knowledge base setup to channel integration — with a customized quote based on your brand's scale, making implementation faster and easier.
On the technical side, Raccoon AI supports full omnichannel integration: whether customers reach out through social channels (LINE, Facebook, Instagram) or your website and app, every message flows into the Message Data Integration Center for centralized management. This lets AI and human agents pick up conversations from the same interface, avoiding missed messages and duplicate replies caused by switching between windows, and keeping the service experience consistent across every channel.
For e-commerce brands, consultants help connect mainstream storefront platforms so the AI can handle product recommendations and order status inquiries directly within the conversation. During implementation, trigger conditions and human handoff timing are also configured to match your brand's actual context, ensuring response quality and brand consistency.
Raccoon AI Implementation FAQ
Q1: Do I need to replace my existing customer service system to implement Raccoon AI?
No. The pain of migrating systems and data is one of the biggest concerns for enterprises before adopting AI customer service. Raccoon AI can be installed as an add-on to existing platforms such as Zendesk, or connect independently to your social channels and website — giving your customer service team an AI brain without changing your existing workflow. There's no need to rebuild historical data during implementation; your existing team and processes carry over as-is, keeping switching costs and the internal adjustment period to a minimum.
Q2: Will a dedicated specialist help with setup during implementation?
Yes. Organizing your knowledge base, writing conversation scripts, and configuring channel integrations go much more smoothly with someone who knows the system. Raccoon AI provides a dedicated consultant team throughout the process — mapping requirements, building your knowledge base, and fine-tuning response logic based on your brand's service context and pain points, so your team can get up to speed quickly instead of figuring it out alone.
Q3: Does my team need an engineering or technical background to operate Raccoon AI?
No. Raccoon AI is No-Code — conversation scripts and trigger conditions are configured by drag-and-drop, and you can also describe requirements in natural language to auto-generate product descriptions and FAQ scripts. This means marketing or customer service staff can make adjustments themselves, and day-to-day knowledge base updates are easy for any team member to handle.
Q4: Can we trial or pilot Raccoon AI before fully committing?
Yes. We recommend booking a consultation through this page first. Your dedicated consultant will review your customer service context and needs, provide a quote, and help set up a trial so your team can test the AI's responses in real scenarios — letting you evaluate whether Raccoon AI fits your brand's service workflow and quality standards before a full rollout.
Q5: As our business grows, can we flexibly upgrade or add on to our Raccoon AI plan?
Yes. Raccoon AI offers multiple plans to match different scales, covering everything from single-brand to multi-brand, multi-channel operations, with add-on modules such as AI Smart Conversation Intent Scripts and real-time monitoring. As your brand grows from a single location to multi-brand operations, you can upgrade your plan or expand supported brand count as needed — no need to re-implement from scratch. We recommend discussing your current status and growth plans with a dedicated consultant beforehand to choose the best starting plan.
