將每一次對話轉化為商機
透過生成式 AI 全面升級互動體驗 —
深化客戶連結，提升轉換效率！
您的強大 AI 代理中心
立即整合您的資料來源。
無需編寫任何程式碼，即可增強您的人工智慧代理的功能。
企業信賴
成效見證
100+
企業客戶
「使用 Raccoon AI 之後，線上客服工作真的輕鬆多了！無論是回覆簡訊還是處理衍生問題，Raccoon AI 都能快速處理，節省了大量時間。回覆速度快、準確率高，感覺就像有個私人助理在幫忙，讓客服人員可以專注於更重要的任務。真的非常實用！」
張小姐 培訓專員
牙醫診所/診療諮詢公司
即時都會娛樂預訂平台
客戶滿意度
90
%
女性日常內衣品牌
高機能健身服飾品牌
問題由 AI 完美解決
80
%
亞洲成人串流媒體平台
Product Highlight
Live Preview
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Nagative Feeback
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Voice Agent
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Voice Agent
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Unified Omnichannel View — Tracks Status in Real-Time
Unify all conversations in a single interface, ending the chaos of switching windows. Real-time status indicators empower your team to spot progress instantly and respond to priority needs with zero friction.
Monitor
Instant Insights into Your Full Service Landscape
Drive Constant AI Improvement Through Data
Visual Builder - Designs Logic Without Code
Design dialogue logic using an intuitive node-based editor. Empower business teams to build and maintain SOPs independently—configure once, automate forever.
Intent Engine - Triggers Actions With Precision
Activate precise workflows based on keywords, NLU intent, or customer tags. Automatically capture structured data to eliminate repetitive back-and-forth questioning.
Seamless Routing - Bridges AI and Human Agents
Define routing logic based on VIP status, negative sentiment, or issue complexity. Seamlessly escalate to human agents with AI-generated context and conversation summaries.
Omnichannel Sync - Integrates Your Entire Stack
Seamlessly connect with CRMs (Salesforce, Zendesk), messaging apps (LINE, WhatsApp), and e-commerce platforms (Shopify, 91APP). Achieve real-time, bi-directional synchronization of conversation logs and user tags.
Intergrate
Shatter Data Silos.
Integrate Your Entire Business.
Empower AI with Unified Visibility and Cross-System Agency.
Brand Persona - Sounds Like Your Team
Upload PDFs, DOCs, CSVs, Excel files, or web links. The AI automatically organizes everything—saving you up to 3 days of manual cleanup.
Knowledge Base - Upload and Go Live
Upload PDFs, DOCs, CSVs, Excel files, or web links. The AI automatically organizes everything—saving you up to 3 days of manual cleanup.
Intent Understanding - Understands What Customers Mean
It handles casual wording, typos, and abbreviations—and still matches the right intent, so replies stay accurate and on-point.
Guided Conversations - Help Customers Find Answers Faster
Use Quick Reply buttons to guide customers to the right info—less back-and-forth, faster resolution, better conversion.
Build
Infuse Your Brand DNA & Core Knowledge
Build a Precise, On-Brand AI Expert
Build, Integrate, Monitor.
Your Complete AI Support Stack.
Raccoon AI goes beyond standard AI agent.
We deliver a full operational framework for automated customer success.
Seize Your Strategic Edge Today
Transform Customer Service into Your Ultimate Competitive Advantage with Raccoon AI
Fill out the form to request a demo.
Break Down Data Silos. Integrate Your Business.
Give your AI a complete, cross-system view—and the ability to take action end to end.
Brand Persona | Sounds Like Your Team
Set your tone and style once, then auto-apply it across 10+ languages—customers won’t be able to tell if it’s AI or a real teammate.
Knowledge Base | Upload and Go Live
Upload PDFs, Excel files, or web links. The AI automatically organizes everything—saving you up to 3 days of manual cleanup.
Brand Persona | Sounds Like Your Team
It handles casual wording, typos, and abbreviations—and still matches the right intent, so replies stay accurate and on-point.
Guided Conversations | Help Customers Find Answers Faster
Use Quick Reply buttons to guide customers to the right info—less back-and-forth, faster resolution, better conversion.
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